We are excited to welcome you to Snowwater Heli Skiing. Thank you for choosing to join us for some of the most unforgettable skiing and riding of your life! Please read this document before departing for your trip and let us know if you have any questions.
We are pleased to announce that our insurance provider's Trip Cancellation/Interruption plans have been recently enhanced to provide coverage for cancellation and interruption due to due to illness related to COVID-19. We highly encourage you all to purchase this insurance well in advance of your trip dates. If your trip is within 2 weeks, we would suggest doing this immediately. This will enable you to get a full refund if you were to test positive.
Please contact lifestyle financial to expedite this:
Toll Free: 1-877-542-8577
Phone: (250) 542-8577
While we had all hoped that COVID-19 would be gone by now, we are again faced with new and ever-changing variants that continue to persist. We are adapting to the current best practices evolving and we will adapt as necessary. At Snowwater, we tend to obsess over every detail in general, and negotiating COVID is no different. In this type of business, we are accustomed to mitigating all forms of risk, and we take it seriously. Together with Blackcomb Helicopters, we are committed to protecting our staff, our guests, and the community from the spread of COVID-19. We are diligently following the most comprehensive protection policies and procedures to protect everyone in our lodge and office environments and have adopted measures that are in accordance with guidelines set out by the BC Ministry of Health, WorkSafe BC, and HeliCat Canada.
We look forward to seeing you this winter and providing you with the exceptional service and guest experience you have come to expect at Snowwater.
Whether checking in, dining at the lodge, riding in the heli, or having a massage – each area has its own specific COVID guidelines that we, as a business, are required to follow. In addition, health screenings, temperature checks, and protocols around food sharing and interpersonal behaviours are now required in order to participate in our ski programs.
Any guest not willing to follow our rules and protocols will not be permitted entry to Snowwater and will not be entitled to any form or refund and credits.
We kindly ask that all guests wear a mask whenever two meters of social distancing cannot be achieved. We encourage frequent hand washing and the use of hand sanitizer, which you will find in every room of the lodge. Please cover your mouth and nose when sneezing and coughing, and do not touch your face whenever possible. If you are unable to comply with these new procedures, we kindly ask you to contact our office and we will be happy to work with you in deferring your reservation.
Plan to make SMART decisions:
Our goal is to keep all staff, guests and communities along your journey free from the spread of COVID-19. If you do not feel well, or develop symptoms while travelling here, please reschedule your trip.
OUR NEW REQUEST TO YOU
We recognize that all our guests are being vigilant in the prevention of COVID-19 in their daily lives, and coming to Snowwater is no different. The following steps should be practiced when travelling to and from our location to limit the spread of COVID-19:
With new protocols and procedures in place, it’s more important than ever to arrive promptly. Upon check-in, it is mandatory to wear a mask or face covering and practice physical distancing of at least 2 metres.
A guest who does not clear our in-person health screenings will not be permitted to participate but will be allowed to reschedule the booking (within the current season or the following one).
We are required to ask and observe that our guests are not exhibiting any of the below symptoms:
We are also required to ask about you travel history:
OUR STAFF PROCEDURES AND PROTECTION
We take safety seriously. If you have any questions about our policies or procedures please don’t hesitate to ask. We can’t wait to get out into the big wide wilderness and shred some deep pow!
See you soon.
Patric, Maria and the Snowwater Team.