COVID Peace of Mind
Thanks for checking in to see how we can help you book with confidence this winter.
From the onset of this pandemic, we have been hard at work developing and adjusting our new policies and procedures to best help navigate this unprecedented time. After careful review of how other operators are reacting to this global situation and after listening to your feedback, we have now altered our COVID PLAN to be in sync with other helicat providers:
Within 4 weeks of the start date of your scheduled 2020/2021 trip this winter, if you need to cancel due to Covid-related government-imposed circumstances that inhibit your ability to get here, including border closures or self-isolation requirements, we will credit the value of your trip, either to a later date in the 2021 season, or to the 2022 ski season), less an admin fee of $100.
If a Covid-related government border closure occurs that forces you to leave while you are already at Snowwater, 100% of the unused portion of your trip would be credited to the following season (half days would not apply).
If we are required to cancel your trip due to government restrictions that would inhibit our ability to operate, we will credit your trip up to the end of the 2022 season.
If you are unable to visit us this season, you will have the opportunity to have the same trip dates in 2022.
The option to transfer your trip to someone else will now be available, as per our terms.
If you need to cancel your trip outside of 4 weeks from your trip date, our regular terms and conditions will apply.
If you purchased our previous COVID PLAN, then you can still cancel at any time, as per that guarantee.
Your continuned support and patience throughout these challenging times is very much appreciated.
We are currently reviewing every aspect of our operation in relation to COVID-19 and developing updated health and safety procedures.
We sincerely hope that we will all be shredding the pow together this winter. Fingers crossed!