COVID-19 Operating Procedures

We are excited to welcome you to Snowwater Heli Skiing. Thank you for choosing to join us for some of the most unforgettable skiing and riding of you life - and for entrusting us with your care and safety. In this type of business, we are accustomed to mitigating all forms of risk, and we take it seriously. Together with Blackhomb Helicopters, we are committed to protecting our staff, our guests and the community from the spread of COVID-19. Please read this document before departing for your trip, and let us know if you have any questions.

At Snowwater, we tend to obsess over every detail, and negotiating COVID is no different. We are diligently following the most comprehensive protection policies and procedures to protect everyone in our lodge and office environments and have adopted measures that are in accordance with guidelines set out by the BC Ministry of Health, WorkSafe BC, and HeliCat Canada. We do anticipate regulations and best practices evolving as the COVID-19 pandemic unfolds and we will adapt as necessary. We will keep you informed of these changes along the way and appreciate your patience as we all negotiate the challenges ahead.

We look forward to seeing you this winter at Snowwater and providing you with the exceptional service and guest experience we are famous for.

COVID-19 Protocols

Whether checking in, dining at the lodge, riding in the heli, or having a massage – each area has its own specific COVID guidelines that we, as a business, are required to follow. In addition, health screenings, temperature checks, and protocols around food sharing and interpersonal behaviours are now required in order to participate in our ski programs.

We kindly ask that all guests wear a 3-ply mask whenever two meters of social distancing cannot be achieved. You will be provided with a mask once you arrive at Snowwater. Our masks are 99.85% PFE Medically Graded and are being used in commercial settings worldwide. We encourage frequent hand washing and the use of hand sanitizer, which you will find in every room of the lodge. Please cover your mouth and nose when sneezing and coughing, and do not touch your face whenever possible. If you are unable to comply with these new procedures, we kindly ask you to contact our office and we will be happy to work with you in deferring your reservation.

We have divided our COVID plan into segments to better understand how it will work for each specific area:

Before Leaving Home

Our goal is to keep all staff, guests and communities along your journey free from the spread of COVID-19. If you do not feel well, or develop symptoms while travelling here, please reschedule your trip.

  • Complete the Pre-screening questionnaire:
    Every guest is required to complete a pre-health screening 48 hours in advance of your trip. Please complete the following health screening and follow all directions upon completion. If this prompts you to self-isolate or get a COVID test after completing the screening, please contact us immediately:
  • Sign your waiver before arriving on your trip.
  • Please complete your guest confirmation form well in advance of your trip, being sure to include in food that cannot or will not eat.
  • We will call you before you arrive to check that you do not have any COVID symptoms currently.
  • Please do not travel or show up for check-in if you are experiencing any signs or symptoms of feeling unwell.
  • COVID-19 tests are recommended if possible in your area

Traveling to Snowwater

It is important to understand that an outbreak of COVID-19 will end your trip and impact the livelihood of the staff providing your experience. It could also have serious impacts on the small communities that service our operation. Please be diligent in following our practices and protocols.

The following steps should be practiced when travelling to and from our location to limit the spread of COVID-19:

  • Practice physical distancing,
  • Use a face covering or mask when you’re close to others outside of your travel posse
  • Avoid crowded places like restaurants & bars
  • Do not travel at all if you have symptoms or feel sick
  • Drive to our location instead of flying, if possible.

For more information on preventing the spread of COVID-19 please refer to:

 

Check-In Procedures

With new protocols and procedures in place, it’s more important than ever to arrive promptly. Upon check-in, it is mandatory to wear a 3-ply mask or face covering and practice physical distancing of at least 2 metres.

  • Please wear a mask for your arrival procedure. Guests must wear a mask at all times during transport when they are less than 2m from another person.
  • We have separated the arrival and departure spaces. All check-ins will take place at the Snowwater Clubhouse, checking out will be done at the main office.
  • Use available sanitize stations before entering any building
  • Upon arrival, please bring your luggage into the clubhouse where it will be room- tagged by our team and then loaded into a truck for transport to the lodge.

Health Screenings

A guest who does not clear our in-person health screenings will not be permitted to participate but will be allowed to reschedule the booking (one time, within the season or the following).

We are required to ask and observe that our guests are not exhibiting any of the below symptoms:

  • Fever and/or chills
  • A body temperature in excess of 38°C
  • A new or recent cough (or worsening chronic cough)
  • Headache
  • Shortness of breath or difficulty breathing
  • Gastrointestinal symptoms including abdominal pain, diarrhea, and vomiting.  Anybody who has experienced these symptoms must be symptom-free for at least 72 hrs prior to arrival for their trip.
  • Recent diminished sense of smell and/or taste
  • Nasal congestion and/or runny nose
  • Generally feeling unwell


We are also required to ask about you travel history:

  • You have been refused boarding in the past 14 days due to a medical reason related to COVID-19
  • Are the subject of a mandatory quarantine order as a result of recent travel, or as a result of provincial or public health order
  • You have been in contact with anyone who has been diagnosed with COVID-19
  • You have been diagnosed with COVID-19.

https://www.canada.ca/en/public-health/services/diseases/coronavirus-disease-covid-19.html

HELICOPTER and SNOWCAT Procedures

  • All guests are required to wear masks at all times while inside the heli or snowcat
  • All guests will eat when outside the machine, and at least 2 metres away from all other person(s) not in their assigned cohort
  • Optimum ventilation will be maintained by keeping windows open. Please dress accordingly as this could lower temperatures and make things considerably more chilly
  • Lunches will be pre-packed and handed out by the guides
  • Guests will use their own water bottle
  • Plastic dividers: There is a plastic divider between the pilot and guide and the group of 4 in the back. There will also be dividers between each row in the snowcat.

Lodge Life

IN GENERAL

  • We have become clean freaks!
  • We have added a cleaning person to our crew to primarily clean all day.
  • We have implemented new cleaning policies that specifically focus on high traffic areas.
  • Hand sanitizer will be everywhere – please use it often
  • We have purchased a DE-FOGGER machine, which when used after cleaning kills up to 99% of all viruses!
  • Please give each other space when you come in and always remember to wear your mask.
  • We have increased the frequency of disinfecting high-touch surfaces.
  • Anyone that is visibly unwell at any point in your trip, will not be permitted to join activities until cleared to do so, and brought to the base if necessary to see a doctor and quarantine in a hotel room.
  • Our staff are trained to use safe disinfectants that kill infectious diseases including COVID-19.

DINING

  • Guests will eat in groups of 6 per table
  • Servers will wear masks while serving
  • Buffets are not currently permitted.  All food will be plated
  • All beverage, including coffee, wine, beer will no longer be self serve
  • Breakfast will be requested the night before

GUEST ROOMS

  • Beds have been separated to allow for as much room as possible between them
  • At least one window should remain open (better for sleeping anyway!)
  • House keeping services will not enter your room during your stay.  If you need extra towels please let us know.

OTHER SERVICES

  • Massage will be offered.  1 – 1.5 hr treatments available. As we require 15 minutes between each treatment, there will be fewer available so please book in advance!
  • The Hot Tubs will be open and limited to only 4 people per tub at one time.

Our Staff Procedures and Protection

  • Daily staff health self-assessments before entering any common space and/or commencing work

Check Out

  • Guests will be taken to the main office where they will check out.
  • Guests are brought to the office in groups of 4 at a time. 

We take safety seriously. If you have any questions about our policies or procedures please don’t hesitate to ask! We can’t wait to get out into the big while wilderness and shred some deep pow! See you soon.

Updated November 27th, 2020

Contact Snowwater Heliskiing

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  • Fax: 250-359-7650
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