Once a booking is made at Snowwater, significant expenses and long-term commitments are incurred on your behalf. It is assumed that you have become familiar with and understand the policies below before booking your trip with us. By completing a deposit, final payment, confirmation form, or waiver, you agree to be legally bound by the terms and conditions below.
BOOKING POLICY
RE-BOOKING ALUMNI POLICY
We are very proud of Snowwater’s annual return rate. Our goal is to the ensure that each group is well matched based on ability and supporting a harmonious lodge environment. During our high season, preference is given to both the Snowwater Membership Club, as well as full lodge buyouts. Snowwater guests have the option to rebook when leaving for the following season, with a 25% deposit made at the time of departure. Occasionally changes to groups rosters may be implemented at the sole discretion of Snowwater. In this case, we will do our very best to find alternate dates that will work well for your group.
**Please see our full group booking policy if you are person who is booking all 12 spots, as we do have additional requirements in this case.
LATE PAYMENTS
We will consider that you have cancelled your seat if we do not receive the balance payment 90 days before your trip start date. All monies on account will be forfeited and you will lose your spot.
GRATUITIES
Gratuity not included in the Final Booking Price. Please speak to your group about the norm for tipping at Snowwater. At the end of the trip, you will have the opportunity to leave a tip for the staff. On average, a guest will leave 10-15% of the full trip price ($1200-$1800 per person). We recruit the best staff in the ski industry and tipping them well ensures we keep these amazing people working for our seasonal business year after year.
CANCELLATION AND REFUND POLICY
Having to cancel a dream trip is as much a disappointment as it is a surprise, so we always highly recommend that you purchase insurance to protect yourself from unforeseen circumstances.
Snowwater does not provide refunds for any cancellations. We provide future ski credits or allow for replacements.
Trip ‘cancellation insurance’ protects you before you get here; trip ‘interruption insurance’ covers you during your trip.
If you need to cancel here are your options:
If you cancel more than 90 days before your trip start date:
If you cancel less than 90 days before the start date:
Credits of any kind will not be granted in the event of non-arrival, unused services, missed ski days for any reason, or unused nights due to travel or weather disruptions. For peace of mind, we recommend you protect yourself with comprehensive travel insurance to cover any cancellation fees.
LATE ARRIVALS
Late transfers to the lodge are subject to a $250 shuttle fee per person. Late shuttles will only operate until 6:00pm. After this time, you will need to stay in town at your own expense and arrange an early morning transfer, still incurring the shuttle fee.
SNOWCAT BACK-UP
HELICOPTER TRANSFERS
We do offer heli transfers from Castlegar airport, or 1.5km, weather permitting. This is an extra per-heli flight fee to be divided by the people sharing the flight.
Snowwater reserves the right to modify our terms and conditions and all policies at any time.
Any such modification will be effective immediately upon public posting. The use of our services following any such modification constitutes acceptance of the modified terms.
THERE ARE NO EXCEPTIONS TO THIS POLICY
WE STRONGLY RECOMMEND PURCHASING TRIP INSURANCE
Snowwater offers a unique and highly coveted product to a very limited number of people each winter. With only a three-month operating season we require all seats to be filled to keep our business viable, and all payments to be made on time, as per our terms and conditions.
We often have the case where an individual will assume the responsibility of booking the entire
12 seats for a trip, without knowing the names of all the people coming on the trip.
In this case the following points must be followed for us to hold all 12 seats:
THERE ARE NO EXCEPTIONS TO THIS POLICY
WE STRONGLY RECOMMEND PURCHASING TRIP INSURANCE
We acknowledge that the land on which we gather is the traditional territory of the Okanagan Synlix, the Ktunaxa, and the Sinixt peoples, and is home to the Métis and many diverse Indigenous persons.