Terms & Conditions

Once a booking is made at Snowwater, significant expenses and long-term commitments are incurred on your behalf. It isassumed that you have become familiar with and understand the policies below before booking your trip with us. By submitting a confirmation form, deposit, final payment, or waiver, you agree to be legally bound by the terms and conditions below.

• Deposit
  A 50% deposit is required to reserve your trip. We recommend cheque or bank wire for international guests, or etransfers from Canadians to minimize credit card fees and commissions. Credit cards can be used to book a trip.
• Final Payment
  The final 50% payment is due 90 days prior to your trip.

Having to cancel a dream trip is as much a disappointment as it is a surprise, so we always highly recommend that you purchase insurance to protect yourself from unforeseen circumstances. . For peace of mind, we recommend you protect yourself with comprehensive travel insurance to cover any cancellation fees.

While we include medical evacuation insurance, we do not include TRIP insurance. We recommend Acera Insurance
who can provide a personalized quote here. There are two main types of insurance you should consider:

• Trip ‘interruption insurance’ covers you during your trip.
• Trip ‘cancellation insurance’ protects you before you get here.

If you cancel more than 90 days before your trip start date:

• Receive a full credit voucher for the dollar value of all payments made, valid for up to two years after the time of issue, less a $250 admin fee per seat on the booking. This value will be put towards a new trip and is subject to price increases.
• Find a replacement, as per above. You will have two weeks to do this before we start looking for one.

If you cancel less than 90 days before the start date:

• All money on account is forfeited. Snowwater cannot shoulder the burden of last-minute changes for any reason.
• Find a replacement as per above. We will start looking for a replacement once we hear from you in writing about your cancellation. If we find a replacement for your seat, you will receive a 75% credit of whatever we sell the seat for, valid for up to two years.
• Trip dates cannot be rescheduled within 90 days of a trip start date for the same season.

If you need to cancel your trip, here are your options:

• Make a claim to recoup all money lost if you purchased trip insurance.
• Find your own replacement and transfer your deposit to the new person. We will leave it to you and your substitute to compensate each other for all monies on account. Payments cannot be put towards someone else already signed up on ANY trip with us at any time. No admin fee will be applied in this case.
• Please note: your seat will not be considered cancelled or filled until we receive written notification about it.

Snowwater does not provide refunds for cancellations. We provide future ski credits, or we allow for replacements within our time frames listed above. If you need to cancel your trip, your best option is always to give your trip to someone else who can reimburse you in some way. Credits of any kind will not be granted in the event of non-arrival, unused services, missed ski days for any reason, unused nights due to travel or weather disruptions.

Snowwater reserves the right to cancel trips at any time. Under no circumstance is Snowwater responsible for the client’s inconvenience or travel expenses in this case

• While we wish we could control the weather – we cannot. There is no guarantee on weather or snow conditions that you will encounter during your trip. Snowwater proudly offers a back-up snowcat program when poor weather or hazardous conditions prevail ensuring your ski or ride on your ski trip!
• If we are unable to operate due to extreme weather issues, a lodge fee of $800/day/person will be applied for accommodation, food, transport, and service while at the lodge. Snowwater reserves the right to offer partial credits based on a weather-related inability to operate.
• In the rare case that skiing must be cancelled due to a mechanical failure, Snowwater will provide a credit for time missed which may be applied to another trip valid for up to two seasons.
• Snowwater does not provide ski credits if we are operating a limited heli program due to poor weather, or other.

A Gratuity has not been included in your trip. It is customary to leave a tip if you feel you received exceptional service and your trip made memorable by the efforts of those who work at Snowwater. A 10% gratuity on your pre-tax booking cost is recommended. All staff members will be made aware of your contribution and greatly appreciate your generosity.

Your trip includes a transfer to and from the lodge via snowcat and truck. We also offer heli transfers from Castlegar airport, or 1.5km, weather permitting. The extra per-heli flight fee to be divided by the people sharing the flight is $1250 one way.

Our Prices are set up to 24 months in advance and are based on our estimates of the rate of inflation. If inflation of fuel prices exceeds our estimation at the time your final payment comes due, Snowwater Heli Skiing reserves the right to implement a Fuel Surcharge in order to offset the price difference.